V Bank App (FAQs)

Q. What is V Bank?
A. V Bank is your all-in-one digital bank that enables you to access your account and
perform all your banking transactions from one app from the comfort of your home or office.

Q. How can I get the V Bank App?
A. You can download the V Bank app by visiting your device app store, Google Play Store
for Android devices or App Store for iOS devices. Once there, search for V by VFD, then
download and install same on your device.

Q. How can I register on the V Bank App?
A. You can register on the V bank App by following the steps below:
1. Download the V Bank app from your device app store.
2. Open the app and click on Create Account.
3. Enter your Phone Number, Date of Birth, Referral Code (optional) and click on
continue.
4. Take a clear selfie of your face and click on Use This Image.
5. Select how you want to register, either with your BVN (Bank Verification Number) or
any other bank account number and click Continue.
6. Enter the OTP (One Time Passcode) sent to your registered phone number as SMS
on the space provided and click Continue.
7. Enter your valid Email Address (this will be your login username) and set up your
Password and confirm same (twice).
8. Create your 4-digit V Bank PIN for transactions authorization and add your signature.
9. Scan your valid ID if you have this during onboarding or select I’ll do this later if you
do not have it with you.
10. Enter your Redeem Code if you have one or Skip if you don’t.
Your account opening and registration on the V Bank App is complete, and your new
account number will be sent to your email and a text message to your mobile number.
You can now login to your V Bank App to start banking better with V!

Q. Can I register more one device on the V Bank App?
A. No. You can only have the V Bank App active on a single device at a time.

Q. How do I move my V Bank profile to a new device?
A. You can follow the steps below to move your V Bank App to a new device
1. Login with your existing username and password on the new device.
2. The app will notice it is a new device and ask you if you want to switch your device.
3. Select Yes and enter your 4-digit V Bank PIN.
4. Enter the OTP (one time passcode) sent to your registered phone number.
5. The switch is now complete and you can now login in with your credentials on the
new device.
Please note that your profile will be disabled on the old device once you successfully
complete this process.

Q. What happens if I forget my password?
A. You can reset your password on the V Bank login page by following these steps.
1. Click on Forgot Password.
2. Take a clear selfie of your face – in a well-lit environment.
3. Enter your username, (registered email address) and submit.
4. Enter the default password sent to your email as the Old Password.
5. Enter the new password and confirm (twice) and submit.
Login to the app with your new password.

Q. Can I reach a customer care agent through the V Bank App?
A. Yes.
On the login page, click Contact Us and select your preferred option
1. Chat with a customer experience representative - this allows you have a live chat
with one of our agents. Just say Hi and someone will attend to you.
2. Call us - here you dial our Client Experience Center number to speak to an agent.

Q. How do I get on WhatsApp Banking through the V Bank App?
A. On the app login page, click Contact Us and select Get on WhatsApp Banking. The app
will automatically open the V Bank WhatsApp banking page on your app so you can carry
out your transactions.

Q. How do I login to the V bank App?
A. You can login by providing your username and password on the login page of the V Bank
App.
Also, you can login using biometrics (face or thumbprint) if this is compatible and enabled on
your device.

Q. How do I fund my V Bank Account?
A. You can fund your V Bank account using any of these 4 ways.

1. USSD
a. Login to the V bank app.
b. Select Fund Account.
c. Click on USSD and select the account you want to fund.
d. Select the bank, input amount, and click continue.
e. Dial the USSD code displayed on your app and input your bank authorization.

2. Debit Card
a. Login to the V bank app.
b. Select Fund Account.
c. Click on fund with Debit Card.
d. Select the funding source i.e., New Card or Saved Card.
e. If new card, select account you want to fund, input amount, and follow the
steps.
f. If saved card, select account to fund, card to fund from (f you have more than
one card saved), input amount and follow the steps.
g. Your account will be automatically funded once you complete the process.

3. Transfer from Another Bank
a. Login to the V Bank app.
b. Select Fund account.
c. Click on Transfer from another bank.
d. Select account you want to fund (if you have more than one account on the
app) and click continue.
e. Copy your account number displayed and paste in your other bank app to
complete the transfer.

4. Cash Deposit at Other Banks
a. Walk into any bank branch and complete the e-bills cash deposit form.
b. Meet the bank cashier to process the payment.
c. Collect your deposit receipt once done.
d. The funds will reflect in your V Bank account.

Q. What are the transactions I can perform on the V Bank?
A. you can perform the following transactions on the V Bank App:
1. Fund V Bank Account.
2. Invest.
• Open a target savings account.
• Open a fixed deposit account.
• Open a joint/shared account.
• Request a loan.
3. Funds Transfer (within and outside of V Bank).
4. Pay Bills.
5. Mobile Top Up (Airtime and Data).
6. Cardless Withdrawal and nearest ATMs.
7. Invite/Redeem.
8. Recurring Transactions.
9. QR Code.
10. Advanced Budgeting.
11. Card Request and Management (Physical and Virtual cards).
12. Proximity Payments.
13. Health Checkup (Covid-19 test booking)
14. Raise Disputes
15. Send Bank Statement
16. Repeat Transactions
17. Transfer Again
18. E-Address Verification

Q. What other services can I perform on my V Bank App?
A. You can perform these additional services on the V Bank App:
1. Profile image management
2. View my BVN
3. Analytics
4. Become a Veelager
5. Biometric login management
6. Update KYC level
7. Account preference Management
8. Add Signature
9. PIN and Password management
10. Share my Referral ID
11. Personal updates
12. Contact us

Q. What is a Target Savings account and how can I open one?
A. A Target Savings account is an automated account that allows you to save in bits at
regular intervals while also getting paid interest on your savings. All you need to do is set it
up and the app takes over the process.
You can open a target Savings account by following the steps below:
• Login to your V bank App.
• Select Invest now and click Open a target Savings Account.
• Input the required details including the amount, start date, end date and
frequency.
• Select on continue and authorize with your 4-digit PIN to complete the process.

Q. What interest will be paid on my Target Savings Account?
A. You will be paid 10% per annum on your Target Savings account and interest is paid
monthly.
However please note that this is subject to review based on market realities.

Q. Can I stop/cancel/liquidate my Target Savings Account?
A. Yes. You can do all the above by following the simple steps below:
• Login to your V Bank App.
• Click on All Accounts to see all your account.
• Select the Target Savings account you want to liquidate and click on Details at
the right-hand side of the screen.
• Scroll up and select Partial or Full liquidation
• Select the option you want and authorize with your 4-digit PIN

Q. Can I add funds to my existing Target Savings Account?
A. Yes. You have two ways you can add funds to your existing Target Savings account as
highlighted below:
1. Funds transfer from your other V Bank Accounts.
• Login to your V Bank App.
• Select Payments and click Make a Transfer (Own Accounts).
• Select the debit account.
• Under target account, select the Target Savings Account.
• Input amount, category, personal note and click Continue.
• Validate payment details and click Confirm to complete transaction.
2. Funds Transfer from Another Bank Account.
• Login to your V Bank App.
• Click on All Accounts to see a list of your accounts.
• Select the Target Savings Account and click on details at the right side of the
highlighted bar.
• Select Add Funds and choose your preferred method (USSD/Debit Card/Transfer
from another Bank.
• Follow the steps to complete the funding.

Q. What is a Fixed Deposit Account and how can I open one?
A. A Fixed Deposit account allows you to invest for a period while giving you competitive
interest rates on your savings. While the minimum saving period is 30 days, you can choose
to save for 30, 60, 90,180, 360-day intervals.
You can open a Fixed Deposit Account by following these steps.
• Login to your V Bank App
• Select Invest now and click Open Fixed Deposit Account.
• Complete the required details including the amount and duration.
• Select on continue and to view the maturity details and interest to be earned.
• Authorize with your 4-digit PIN to complete the process.

Q. Will I be paid interest on my Fixed Deposit Account?
A. Yes. You can earn as high as 17% interest on your fixed deposit account. However,
please note this is subject to review based on market realities.

Q. Can I add funds to my existing Fixed Deposit Account?
A. Yes. You can add funds to your existing Fixed Deposit account by following the steps
below:
• Login to your V Bank App.
• Click on All Accounts to see a list of your accounts.
• Select the Fixed Deposit and choose the new deposit period from the dropdown list.
• Input amount, confirm and input your PIN to authorize the funding.
• Funds will be successfully added to your Fixed Deposit Account.

Q. Can I stop/cancel/liquidate my Fixed Deposit Account?
A. Yes. You can perform all the above by following the steps below/
• Login to your V Bank App.
• Click on Create or Select an Account to see all your account.
• Select the Fixed Deposit account you want to liquidate and click on details at the right
side of the highlighted bar.
• Select Partial or Full liquidation.
• Select the option you want and authorize with your 4-digit PIN.

Q. What is a joint/shared account and how can I open one?
A. A joint account allows you to invite up to 5 of your family and/or friends to participate in
the V Bank joint account. Once set up, everyone will have equal access to the account which
include ability to view, credit or debit the account.
You can set up the joint account by following the steps below:
• Login to the V Bank App.
• Select Invest Now and click on Open a Shared/Joint Account.
• State the desired account name and input the phone numbers/emails of people you
want to invite.
• Review the invitee details, authorize with your PIN and submit.
• The invitees will all get an SMS/email depending on how they were invited.
• New users can click the link in the SMS/email to download the V Bank app and open
an account. They can then accept the invite after they login to the app
• Existing users only need to login to their V bank to accept the invite on the top right
corner of their screen.

Q. How do I request for a loan on the V Bank App
A. to request for a loan, follow the steps below.
• Login to your V Bank App.
• Click on open account and select Request a Loan.
• Fill in the required details.
• Click on confirm and authorize with your 4-digit PIN.
• A representative will reach out to you to complete the process.

Q. What is the Funds Transfer feature?
A. the Funds Transfer feature allows you to transfer funds to
• Your other V bank account (if you have more than one V Bank account).
• Other accounts within V Bank.
• Accounts in other banks.
You can perform a funds transfer by following the steps below:
• Login to your V Bank App
• Select Payments and click on Make a Transfer
• Select the type of transfer you wish to make ie. Own Accounts or Other People
• Select the debit account, input the beneficiary account, add category, a personal note
and click on continue.
• You can also choose to transfer to an already saved beneficiary from the list and up
to 5 people at once.
• Verify your transaction details and authorize with your 4-digit PIN
Q. How many people can I transfer funds to at once?
A. you can transfer funds to up to 5 beneficiaries at once. Simply click Add Another
Beneficiary as part of the transfer process and input the additional beneficiary details to
proceed.

Q. Can I share a transactions receipt after a transaction?
A. Yes you can.
At the end of your transactions, simply select Share the Payment and you will be able to
share the transaction receipt over email or social media. This is available for all transfer
transactions

Q. Can I generate and share a receipt for a transaction I did in the past?
A. Yes you can. Just follow the steps below
• Login to your V Bank App.
• Select All Accounts and select the account you performed the transaction from.
• Scroll through your transactions till you see the particular transaction or you can also
search using keywords.
• Click on the particular transaction and select the share button on the top right side of
your screen to share.
This is available to all transaction types.

Q. How can I set up a recurring transaction?
A. you can set up your recurring transaction following the steps below.
• At the end of your transaction, select Save as Recurring Transaction.
• Complete the details and clicks on Create Recurring Transaction.
• Review details and authorize with your 4-digit PIN.

Q. Can I view or cancel a Recurring Transaction?
A. You can follow the steps below to view or cancel your recurring transaction
• Login to your V Bank App.
• Select Payments and click on Recurring Transactions.
• Select the particular transaction from either Bills payments or Transfer to view the
details.
• Swipe the particular transaction to the left to reveal to delete button.
• Click on the Delete button to remove the recurring transaction.

Q. What is Pay Bills and how can I use this feature?
A. this feature allows you to pay all your bills from one app. You can pay bills like Cable TV,
Electricity, Internet Subscription, and other utilities.
Follow the steps below to pay your bills
• Login to the V Bank App.
• Select Payments and click Pay Bills.
• Select the Biller Category, biller type and biller package/product.
• Input your account number with the biller, review transaction details and authorize
with your 4-digit PIN.

Q. What is Mobile Top-Up and how can I use the service?
A. Mobile Top-up allows you to recharge your mobile airtime or data for any mobile network
directly
from your account
You can carry out mobile top up by following the steps below
• Login to the V Bank App
• Select Mobile Top-up
• Select the type of top-up ie. Airtime or data
• Select the debit account and airtime provider (or select Not Sure if you don’t know
the provider
• Input beneficiary mobile number (this can also be selected from your phone book by
clicking the phone book icon) or select Own Number if you are recharging for yourself
• Input the amount (for airtime) or select the data bundle for mobile data, click on
continue review the transaction details and authorize with your PIN

Q. What is Cardless Withdrawal and how can I use it?
A. Cardless withdrawal feature allows you to withdraw cash from any bank ATM without the
need to use your debit card. It generates a unique code that you can use or give a 3rd party
for cash withdrawal from the ATM.
This feature also allows you to find the closest ATM to your location so you can walk down to
utilize the withdrawal code.
You can use this feature by following the steps below.
• Login to your V Bank App.
• Select Payments and click on Cardless Withdrawal.
• Select Withdraw Cash and complete the details i.e., Debit account, withdrawal
amount and one time withdrawal PIN.
• Click continue to review the transaction details and authorize with your 4-digit PIN.
• Once completed, your withdrawal details will be displayed on your app and sent to
you as SMS.
Please note that the code is valid for 24 hours and can only be used once.
At the ATM, follow the steps below to withdraw your cash
• Select Cardless Withdrawal or Paycode from the ATM.
• Input the onetime withdrawal code, withdrawal amount and your onetime withdrawal
PIN in the spaces provided.
• The ATM will dispense cash to you.

Q. What is the Nearest ATM Locations feature and how do I use this?
A. this feature allows you to locate the ATMs closest to you on the map and helps direct you
to them. Please note that for this to work, the Location service on your device must be
enabled.
To use this feature, please follow the steps below
• Login to your V Bank App
• Select Cardless Withdrawals and click Nearest ATM Locations
• All the ATMs closest to you will be displayed and you can zoom the map to follow the
directions to locate any ATM

Q. What is the Invite/Redeem Feature and how do I use this?
A. The invite/redeem feature allows you to send a cash reward to anyone via email or phone
number and by sharing a code which the beneficiary can redeem on the V Bank App.
The Redeem feature allows the beneficiary to get the cash reward attached to the code.
You can send an invite by following the steps below
• Login to your V Bank App and select Payments
• Select Invite/redeem and complete the details ie. Debit account, amount, beneficiary
phone number or email and a special note
• You can send this invite to up to 10 beneficiaries at once by clicking Add Another
Account Holder button.
• Click continue, review the transactions details, and authorize with your 4 to complete.
• Once done, the beneficiaries will receive emails or SMS with their unique codes that
can be redeemed.
The beneficiary can redeem the code by following the steps below:
• If a new user, click on the link in the SMS/email received to download the V Bank
App and open an account.
• If an existing user, login to the V bank app and select Payments.
• Select Invite/redeem and click Redeem.
• Select the account to credit and enter the code received.
• Review the transaction details and authorize using your 4-digit PIN.
• Your account will instantly be credited with the funds.

Q. What is Proximity Payment and How Can I use this feature?
A. The Proximity payment feature enables you to send or receive funds from users who are
close by without the need to exchange account numbers. It is a quick and effective way to
send or receive funds without sharing account details.
You can use this feature by following the steps below:
• Login to the V Bank App, select Payment and click on Proximity Payments
• Select Start Searching and the available beneficiaries will be displayed on your app
• Select the preferred beneficiary, input amount, and authorize with your V bank PIN
• Beneficiary account will be credited.
• Beneficiary can follow these steps below to receive payments:
• Login to the V Bank App, select Payment and click Proximity payments.
• Select received and wait for the sender to find you and complete the payment.
• Once sender completes the transfer, your app display a Payment received
notification.

Q. What is the QR Code and How can I use same?
A. The QR code feature allows you to make or receive payment from anyone without the
need to share your account details. It gives you the added security of not having to share
your account details and payment is instantly completed.
You can follow the steps below to make a payment using QR Code.
• Login to the V Bank App, select Payment and click on QR Code.
• Select scan QR Code to scan the beneficiaries code or select the QR code from your
phone gallery to scan.
• Verify the beneficiary details, input amount, and authorize with your 4-digit PIN.
• Beneficiary gets instant value.
For the beneficiary, please follow the steps below to receive payments using QR Code.
• Login to the V Bank App, select Payment and click on QR Code.
• Select scan My QR-Codes, account to credit and click Generate QR.
• Let the sender scan the code displayed on your app or share to the sender to
compete the payment.
• You will receive credit alert once sender completes the payment.

Q. What is the I Need Help feature?
A. This feature gives you details regarding the page you are on the app and what you can do
on the page. It is your knowledge base for quick access to information on the V Bank App.

Q. What is the Cards feature and what can I do with it?
A. The Card feature is your one stop shop to perform all actions related to your debit card.
You can
• Request for a new card (physical or virtual).
• Activate your new physical card.
• Reset your card PIN.
• Change your Card PIN.
• Block or unblock your debit card.
• View your card details.
• And manage other bank cards.

Q. How do I request for a new debit card on the V Bank App
A. You can request for a new physical or virtual card by following the steps below.
• Login to the V Bank App and select cards.
• Click on Request New on the top right side of your screen, select the card type i.e.,
physical, or virtual and select the account you want the card to be linked to.
• If Virtual card, click on the request New Card, authorize with you 4-digit PIN and the
card will instantly be displayed on your app.
• If Physical Card, complete your address form, click on Request New Card, and
authorize with your PIN.
• You will be contacted for delivery once your card is ready.

Q. What is a Virtual Card?
A. A Virtual Card is a debit card that is not printed on the card plastic. It has all the details of
a physical card and can be used for online payments where having the physical card is not a
requirement.
Once requested on the V Bank App, the card image with all the details will be displayed on
your V Bank App.

Q. How do I activate my new physical card
A. Follow the steps below to activate your new physical card.
• Login to the V bank App
• Select Cards and click on Physical.
• Click on Activate Physical Card and provide all the requested card details. You can
also scan the card image by clicking on the scan image on the top right side of the
screen to automatically pick card details.
• Once done, click on Activate Card and authorize with your 4-digit V bank PIN to
complete the process

Q. How do I reset my card PIN?
A. Follow the steps below to reset you card PIN.
• Login to the V Bank App, select Cards and select the card type you want to reset the
PIN i.e., Physical or Virtual.
• Select the card you want to reset the PIN and click Forgot Card Details.
• Input the new PIN you want to be using and authorize with your 4-digit V bank PIN.

Q. How do I change my card PIN
A. follow the steps below to change your card PIN
• Login to the V Bank App, select Cards and select the card type you want to change
the PIN i.e., Physical or Virtual.
• Select the card you want to change the PIN and click Change Card PIN.
• Enter your old card PIN and set up a new card PIN (twice).
• Authorize with your 4-digit V Bank Pin to complete the process.

Q. How do I block my debit card?
A. You can block you debit card by following the steps below
• Login to the V Bank App, select Cards and select the card type you want to block ie.
Physical or Virtual.
• Select the card you want to block and click Block Card.
• Select the reason for card block, click on Block Card and authorize with your 4-digit
PIN.

Q. How do I unblock my debit card?
A. Follow the steps below to unblock your debit card
• Login to the V Bank App, select Cards and select the card type you want to unblock
i.e., Physical or Virtual.
• Select the card you want to unblock and click Unblock Card.
• Select the reason for card unblock, click on Unblock Card, and authorize with your 4-
digit PIN.

Q. How do I view my card details?
A. You can view your card details by following the steps below
• Login to the V Bank App, select Cards and select the card type you want to view the
details i.e., Physical or Virtual.
• Select the card you want to view details of and click Show Card Details.
• Authorize with your V Bank 4-digit Pin and card details will be displayed.

Q. How can I delete other bank cards saved on my V bank App?
A. You can delete other bank cards on your V bank App by following the steps below
• Login to the V Bank App, select Cards and select Others.
• Click on the 3 dots on the top right side of the card you want to delete.
• Select Delete to remove the card.

Q. What is the Analytics function and how can I use this?
A. the analytics functions allows you to perform three basic activities
• To see an overview of the inflow and outflow from your account within a particular
period.
• To see your budget categories, the limits and how well you are complying.
• To add new spend budgets that help you manage your spending.

Q. How do I see an overview of my spend and inflow for a particular period?
A. you can do this by following the steps below
• Login to your V Bank App and select Analytics.
• Select the account you want to see an overview for and set the time frame i.e., From
and To
• The app will display an overview for you for this period.

Q. How do I see my budget categories and how well I am performing?
A. You can see this by following the steps below.
• Login to your V Bank App and select Categories.
• Select the date range you want to view the performance for i.e., From and To.
• Your categories, budgets and spend will be displayed for your review.

Q. What is the Smart Budget feature and how do I add a new budget to my V Bank
App?
A. This feature allows you to set up a new budget that enables you track your spending on
the V Bank app for a particular account and for a time range. You can set up a new budget
by following the steps below.
• Login to your V Bank App, select the month you want to set up the budget for and
click Add new budget.
• Enter the remarks, input budget amount, select budget category and click on
continue.
• Review the budget details and authorize with your V Bank PIN
• Once completed, you will see the budget option to select when next you initiate a
ttransaction.

Q. What is Raise Dispute and how do I use this?
A. The Raise Dispute feature allows you the send a complaint to our Client Experience
center regarding any transaction that occurred on your account. This saves you the stress of
having to send an email or calling into our CX center and ensures your complaint gets the
immediate attention it deserves.
You can initiate this by following the steps below:
• Login to your V Bank App and swipe to the account where the transaction occurred
• Search for the transaction using the Search Bar or scroll to the transaction
• Click on the transaction and select Dispute
• Select he Dispute Type, describe the issue in space provided and submit
• Someone will pick this up and get back to you

Q. What is Send Statement and how do I use this?
A. This feature allows you to generate your bank account statement for a selected date
range. Once generated, you have the option to send it as PDF or Excel to any of these
receivers:
• Send to self: this is sent to the email registered on your account
• Send to another: this allows you provide a different email where the statement will be
sent
• Send to Embassy: with this you can send to any embassy and have then process
your request
• Send to other Financial Institutions: this allows you send your bank statement directly
to any commercial bank or other FIs
The process for this is outlined below:
• Login to your V Bank App and swipe to the account you want to generate the
statement for
• Click Details and select Request Bank Statement
• Input your date range, select statement format (PDF/Excel) and select destination:
- Send to Me
- Send to another email
- Commercial bank
- Embassy
- Other Financial Institutions
• If you selected Send to Me, click Proceed and authorize with your PIN
• If you selected Send to Another Email, provide the email address, click Proceed and
authorize with your PIN
• If you selected send to Commercial Bank:
- select the commercial bank from the dropdown
- provide the other required details and authorize with your PIN
• if you selected Embassy:
- select the embassy from the dropdown
- provide other required details and authorize with your PIN
• if you selected other financial institutions:
- select the FI from the dropdown list
- provide other required details and authorize with your PIN

Q. How can I use the Repeat Transactions feature:
A. This gives you the ability to repeat a transaction you successfully performed in the past
without having to manually type in the transaction details again.
You can use this feature by:
• Login to your V Bank App and swipe to the account where initial transaction was
initiated from
• Click on Details and scroll to the particular transaction
• Swipe left on the transaction, click on Repeat and authorize with your PIN
*** please note that you will not be able to change details of the transaction. If you need
to change transaction details, the Transfer Again feature

Q. How can I use the Transfer Again Feature?
A. This feature gives you the ability to repeat a transaction you successfully performed in the
past without having to manually type in the transaction details again. In this case, you will be
able to edit the transaction details like amount etc. before submitting the transaction.
Steps for using this feature is highlighted below:
• Login to your V Bank App and swipe to the account where initial transaction was
initiated from
• Click on Details scroll to and click on the particular transaction
• Select transfer again and choose if you want to first edit it or not
• Review your transaction details and authorize with PIN

Q. What is E Address Verification and how can I use this?
A. E-address verification allows you to submit your address to the bank, so it can be
validated, and your account tier moved to Tier 3 afterwards. It does not require the
submission of utility bill or any other address bearing document.
You can use this by following the steps below:
• Login to your V Bank App and select your profile icon (image on the top left side of
the app)
• Select Update KYC Level and click on Address
• Select e-Verification and click Add New Address
• Indicate if you want to validate your current location or a different location
• Input your closest landmark and move the arrow on top of your location using the
map
• Select the image of your gate, include other details (like apartment, floor number)
and submit

Q. How do I view my BVN (Bank Verification Number) on the V Bank App?
A. you can view your BVN (Bank Verification Number) using the steps below
• Login to the V Bank App and select your profile image on the top left side of your
screen.
• Click on View My BVN to display it

Q. What is Biometric Login and how do I enable/disable it on my V Bank App?
A. Biometric login is a feature that enables you to login to your V Bank App using your
Fingerprint or your Face. This saves you the stress of having to enter your password each
time you want to login to the V Bank App.
Please note that this needs to first be available on your device and enabled before it can
work on the V Bank App.
You can enable/disable this using the following steps
• Login to the V Bank app.
• Login to the V Bank app and select your profile image on the top left side of your
screen.
• Swipe the on/off button beside biometric login to enable or disable this feature
• If enabled, you will be prompted to login with your Fingerprint or Face when next you
try to access the V Bank app.

Q. What are KYC levels and how do I update this on the V Bank App
A. KYC (Know Your Customer) levels shows the level of details you have provided to the
bank which also determines the number and volume of transactions you will be able to
perform on the app.

Please note that his is determined by regulation and is broken down into 3 on the V Bank
app with the transaction limits below:

KYC Level	Daily Individual Transaction Limit(N)	Transaction Limit (N)
Level 1	30,000	15,000
Level 2	100,000	50,000
Level 3	2,000,000	500,000

You can view and update your KYC limits by following the steps below:
• Login to your V Bank App and select your Profile Image on the top left side of your
screen.
• Select Update KYC Level and your current level will be displayed.
• Swipe to the right to see the higher level and outstanding documents you need to
upload to attain that level.
• Select each outstanding document and take a snapshot of the image. You can also
enter the details for the document if you don’t want to scan.
• Once done, your profile will be upgraded in a short while.

Q. How do I change/update my Profile Image
A. you can change/update your profile image by following the steps below.
• Login to the V Bank App and select your Profile Image on the top left side of your
screen.
• Click on your image or the circular image on the top centre of your screen.
• Choose how you want to update the image i.e., by taking a selfie or selecting an
image from your gallery.
• Once done, your profile image will be updated on the app.

Q. What is Account Preference Management and how do I use this?
A. Account preference management enables you manage how you want to interact with your
V Bank App. You can manage the following details under this feature
• Set how you want the bank to notify you for your transactions i.e., Debit or Credit
alerts.
• Set how frequent you want the bank to send you your account statement.
• Adjust your transaction limits within the allowable ranges for your KYC level.
• Turn on/off the accounts you want to see when you login to your V Bank App.

Q. What is Transaction Notification Preference and how do I set this?
A. This feature enables you set how you want to receive transaction related notifications. i.e.,
credit and debit alerts.
You have 3 options and can select one or all the options listed below
• SMS: this delivers to your registered phone numbers as a short message and telco
related charges may apply.
• Email: this delivers to you registered email address and comes at no cost.
• Push: this delivers to your V Bank App as a short message and comes at no cost.
You can set this up by following the steps below.
• Login to your V Bank App and select your Profile Image on the top left side of
your screen.
• Click on Account Preference Management and select Transaction Notification
Preference.
• Check/uncheck the options based on your preference and click on Save.
• Once done, the V Bank App will start notifying you based on your set
preference

Q. How do I set my Account Statement Frequency?
A. you can set this by following the steps below
• Login to your V Bank App and select your Profile Image on the top left side of your
screen.
• Click on Account Preference Management and select the Statement Frequency drop
down list.
• Select your preferred option from the list i.e., Weekly, Monthly, Quarterly or Annually
and click on Save.

Q. How do I adjust my Transaction Limits?
A. You can adjust your transaction limit by following the steps below
• Login to your V Bank App and select your Profile Image on the top left side of your
screen.
• Click on Account Preference Management and select the Statement Frequency drop
down list.
• Slide the Limit Bar left or right to decrease or increase your transactions limit.
• Once done, click on Confirm to save your new limit.

Q. How do I select which of my accounts I want to see when I login to the V Bank
App?
A. You can set this by following the steps below
• Login to your V Bank App and select your Profile Image on the top left side of your
screen.
• Click on Account Preference Management and select the Statement Frequency drop
down list.
• Scroll down and turn on/off the account you want to see or not see when you login to
the app.
• Once done, only the accounts turned on will show when you login to the V Bank App.

Q. How can I add my Signature to the V Bank App?
A. You can add your signature by following the steps below
• Login to your V Bank App and select your Profile Image on the top left side of your
screen.
• Click on Add Signature and sign within the box displayed on your phone screen.
• Once done, click on Add to save your signature.

Q. How do Change my PIN or Password on the V Bank App
A. You can change your PIN or Password on the V Bank App by following the steps below
• Login to your V Bank App and select your Profile Image on the top left side of your
screen.
• Select PIN and Password and select the action you want to perform ie. Change PIN
or Change Password.
• If Change PIN, enter your old PIN and set up your new PIN (twice).
• If Change Password, enter your old password and set up your new Password (twice).
Q. How do I Reset My PIN if I forget it?
A. Follow the steps below to Reset you PIN.
• Login to your V Bank App and select your Profile Image on the top left side of your
screen.
• Select PIN and Password and select Change PIN.
• Click I forgot the PIN and take a clear selfie of your face.
• Set up your new PIN (twice).

Q. How do I share my referral ID?
A. The Share my Referral ID feature allows you to share your Referral ID.
You can follow the steps below to achieve this:
• Login to your V Bank App and select your Profile Image on the top left side of your
screen.
• Select Share my Referral ID and input the details of the received i.e., Phone number
or email.
• You can share to multiple receivers by clicking Add Another Account Holder.
• Once done, click continue and authorize with you 4-digit V Bank PIN to share.
• You can also share over social media by clicking the share icon on the top right side
of your V Bank App.
Please note that you can qualify to earn monthly incomes the more people register with your
Referral Codes.

Q. Can I update my Personal Details on the V Bank App?
A. Yes you can by following the steps below
• Login to your V Bank App and select your Profile Image on the top left side of your
screen.
• Select Personal Update and select the update you want to provide i.e., Next of Kin,
Emergency Contact or Employment Details.
• Complete the forms and click on Save Changes.
Q. How can I View my Veelage performance from the V Bank App?
A. You can do this by following the steps below
• Login to your V Bank App and select your Profile Image on the top left side of your
screen.
• Click on Become a Veelager and enter your login details to view your performance.
• If a new user, click on Sign Up to register and be on your way to earning monthly
commission from V Bank when you refer customers to open active accounts.
Q. What is Health Checkup on the V Bank App?
This feature allows you book for COVID-19 PCR testing at a discounted price from the
comfort of your home and results will be sent to you via email.
This can be accessed on the Health Check-up feature on the app. Additionally, you can
choose between home service test or visit the laboratory
How can customers book appointment on the V Bank App?
1. Login to your V Bank App
2. On the homepage, click on payments located at the bottom of the page and select Health
Check-up
3. Fill required details –
a. Number of people to test (ie.1, 2 or 3). Max 3 per payment.
b. Provide the first and last names of the other people to be tested
c. Preferred test date
d. Type of test ie. Home/office testing or Visit to Arrive Alive Office.
5. If Home/office testing, provide address and proceed to submit.
6. If visit laboratory the contact addresses and details of the designated test centres will be
displayed on the screen
7. Select payment account and confirm details of the booking.
8. Authorize with PIN.
After this, an email is automatically sent to the customer.
Please note that the labs are in Lagos and home service test only apply within Lagos and
this service cost N47,000.

Q. What are the charges related to using my V Bank App?
A. Below are the charges related to using your V Bank App

Service Type	Charge (N)	Borne by Who?
Funds Transfer to another V bank Account	Free	NA
Funds Transfer to another bank account	Free	NA
Pay Bills	100	Account Owner
Cardless Withdrawals	100	Account Owner
Proximity Payment	Free	NA
Fund Account	Free	NA
Mobile Topup	Free	NA
QR Code Below N250 N250 to N999.99 N1,000 to below N4,999.99 N5,000 and above	0.5k flat 1.00 flat 5.00 flat 25.00 flat	Beneficiary
New Physical Card	1000	Account Owner
New Virtual Card	500	Account Owner
SMS Alert	4.00	Account Owner